Frequently Asked Questions

The Ice Dam Crew uses trained professionals for ice dam removal and ice dam prevention of residential and commercial buildings. We use only custom true steamers that have low PSI to not damage your roof unlike most ice dam removal companies who use hot water pressure washers which cut into shingles. 

The Ice Dam Crew removes ice damming on roof and prodvides ice dam prevention in all States in the northern half of the United States. These include California, Colorado, Connecticut, Delaware, Idaho, Illinois, Indiana, Iowa, Maine, and Maryland.

Yes. The Ice Dam Crew is bonded and insured to remove ice damming for all residential and commercial buildings.

In most cases yes. We offer ice dam removal 24 hours per day 7 days per week. If you have water leaking into your home from ice damming on roof and need to fix ice dams right away, you are put on our high priority list for immediate assistance. We remove ice dams all States in the northern half of the United States. 

For a fully insured Ice Dam Removal company to get rid of ice dams, the hourly rate ranges between $500 per hour and $700 per hour. If you hire an ice dam prevention company for $300 per hour be sure they know how to remove ice dams and have insurance in case of damages done to your roof or injuries that could occur during the ice dam removal process. Remember, standing ontop of an icy roof in the middle of winter to eliminate ice damming can present many challenges in how to fix ice dams.

Ice Dam USA also offers expidited ice dam removal services. Rates may increse for this service. Ice Dam USA guarentees to stop leaking within 30 minutes of arrival.

Yes. In order to get rid of ice dams we would need access to a water source to create the steam for the ice dam removal process.

Yes. Ice dam prevention and ice dam removal requires us to have access to one 110 outlet.

To fix ice dams, we accept Checks or Cash. If paying by cash, please have exact change as our crews do not carry cash. Cash payments recieve a 5% discount. Payment is due at the completion of the job.

There are many factors in how to fix ice dams and ice dam prevention which makes it difficult to deteremine. If the weather is warmer, ice damming on roof can be removed much faster. The more hose length needed to reach ice dams on roof, the more likely the steam water being used to remove roof ice dam will cool.

For example, our machine operates at 400 degrees. If you need a 100 foot hose to reach ice damming, the water may cool to 350 degrees by the time it reaches the end of the hose to the ice dam. 

Lastly, in understanding how to fix ice dams, consider how far up the ice damming on roof may go. Ice can range from 2' to 15'. The more ice, the longer the ice dam removal will take. We take photos of ice dams on roof borfore, during, and after the process.

Yes. Once water starts leaking into your home from ice damming on roof, most insurance companies will cover the cost of ice dam removal. In this case you must check with your insurance company and verify that they will cover ice dams and how to fix ice dams.